Shipping Policy
How we process, ship and deliver your order.
Thank you for shopping with Blaze Brands. This Shipping Policy explains how and when your order will be processed and delivered.
Order Processing
Orders are typically processed within 1-2 business days (Monday to Friday, excluding public holidays).
Once your order has been processed and dispatched, you will receive a confirmation email.
Delivery Options
We offer the following delivery services within England:
Express Delivery
Estimated delivery time: 1-2 working days after dispatch.
Standard Delivery
Estimated delivery time: 3-5 working days after dispatch.
Delivery times are estimates only and are not guaranteed.
Shipping Costs
Shipping charges are calculated at checkout and may vary depending on:
- The delivery option selected
- The size and weight of your order
- Your delivery location
- Current courier rates
We may offer free shipping promotions from time to time. Any applicable free shipping thresholds will be displayed at checkout.
Couriers
We use a range of trusted courier services depending on the destination, parcel size, and available shipping rates. This may include carriers such as Royal Mail, Evri, and DPD.
Tracking Information
Tracking details may be provided where available, depending on the courier and shipping service selected.
Some delivery services may not include tracking.
Delivery Delays
While we aim to meet the estimated delivery times, delays can occur due to:
- High order volumes
- Courier issues
- Adverse weather
- Public holidays
- Other circumstances beyond our control
Blaze Brands is not responsible for delays caused by third-party couriers.
Incorrect Shipping Addresses
Customers are responsible for ensuring that the delivery address entered at checkout is accurate.
If you notice an error in your shipping address, contact us immediately at info@blazebrands.co.uk.
If your order has not yet been dispatched, we will do our best to update the address.
If the order has already been shipped or is out for delivery:
- We may be unable to recover or redirect the parcel.
- If recovery or redelivery is possible, additional shipping charges may apply.
- If the parcel cannot be recovered, the order may be considered forfeited, and no refund will be issued.
Failed Deliveries and Unclaimed Parcels
If a parcel is returned to us because:
- The delivery address was incorrect,
- Delivery was refused,
- The parcel was not collected, or
- Delivery attempts were unsuccessful,
The customer may be required to pay additional shipping costs to resend the order.
Original shipping charges are non-refundable.
Lost Parcels
If your order has not arrived within the estimated delivery timeframe, please allow an additional 2 days before contacting us.
If your parcel is still missing after this period, contact us at info@blazebrands.co.uk and we will investigate with the courier.
Shipping Locations
We currently ship to addresses within England only.
Contact Us
If you have any questions about shipping, please contact us:
Blaze Brands Ltd
20 Callan Crescent
Formby, Liverpool
L37 6EZ
United Kingdom
Email: info@blazebrands.co.uk
WhatsApp: +44 7447 558204
Policy Updates
We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page with immediate effect.