Return & Refund Policy

At Blaze Brands, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our returns and refunds policy below.

Returns

To request a return, you must contact us at info@blazebrands.co.uk before sending any item back. We do not accept returns that are sent without prior authorisation.

Returned items must be:

• In their original condition
• Unused and unopened
• Untampered with in any way
• Returned in their original packaging

As all customer orders are recorded in our system, you do not need to provide a receipt or proof of purchase.

Return Timeframe

If you wish to return an item, please contact us as soon as possible after receiving your order. Once we review your request, we will provide instructions on how to proceed.

Non-Returnable Conditions

We reserve the right to refuse any return if the product has been:

• Opened
• Used
• Tampered with
• Damaged after delivery
• Returned without prior approval

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, or incorrect, you must notify us within 2 days of receiving your order by emailing info@blazebrands.co.uk.

Please include:

• Your order number
• A description of the issue
• Clear photographs showing the problem

If the issue is confirmed, we will arrange a store credit or a refund.

Return Shipping Costs

• If the item is faulty, damaged, or incorrect, Blaze Brands will cover the return shipping costs.
• If you are returning an item because you changed your mind or are dissatisfied with the product, you are responsible for the return shipping costs.
• Original shipping charges are non-refundable.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to:

• Your original payment method, or
• Store credit, depending on your preference

After we process the refund, it may take 5 to 10 business days for the funds to appear in your account, depending on your bank or card provider and the payment method used through Shopify Payments.

Exchanges

We do not offer direct exchanges.

If you would like a different product, we recommend requesting a refund or store credit and placing a new order.

Contact Us

If you have any questions about returns or refunds, please contact us:

Blaze Brands Ltd
20 Callan Crescent
Formby, Liverpool
L37 6EZ
United Kingdom

Email: info@blazebrands.co.uk
WhatsApp: +44 7447 558204

Policy Updates

We reserve the right to update this Return & Refund Policy at any time. Any changes will be posted on this page with immediate effect.