Frequently asked questions
Everything you need to know about orders, delivery, returns and our products.
- If the item is faulty, damaged, or incorrect, Blaze Brands will cover the return shipping costs.
- If you are returning an item because you changed your mind or are dissatisfied with the product, you are responsible for the return shipping costs.
- Original shipping charges are non-refundable.
Once your order has been dispatched, tracking information will be sent to you where available.
We currently ship to addresses across the UK, including England, Scotland and Wales. Delivery options and any costs are shown at checkout, and availability may depend on your location and the products in your order.
Please contact us as quickly as possible with your order number and the correct address. We can only update the address if the order has not yet been dispatched.
Apply a small amount of product to the inner forearm and wait 24 hours. If irritation occurs, stop using the product. Even products described as dermatologically tested may not suit every skin type, so patch testing is a helpful precaution.
All our product details and usage can be found below. As we carry a large variety of products, knowing how to use each one matters.
Skin eFX Foaming Hand Wash
What does it do?
A gentle foaming cleanser that helps lift dirt and reduce everyday germs while staying kind to skin.
What sizes are available?
- 250ml foaming hand wash
- Matching 250ml refill pouches for selected scents
What scents are available?
- Cucumber Melon
- Wild Citrus
- Sea Minerals
- Fig and Coconut
- Lavender Lilac
How do I use it?
- Pump onto wet hands
- Lather for 20 seconds
- Rinse well
- Dry hands thoroughly
Is it suitable for sensitive skin?
For sensitive skin, choose milder fragrances where available, review the ingredient list, and patch test before use.
Skin eFX Aqueous Creams
What are they used for?
Daily moisturising creams designed to help soothe and protect dry or sensitive skin.
What size is available?
- 500ml
What options are available?
- Original
- Vitamin E and Shea Butter, for nourishing care
- Evening Primrose Oil, for comforting care
- Tissue Oil, for intense hydration
How do I use them?
- Apply to clean, dry skin as needed
- For very dry areas, reapply after washing
Skin eFX Glycerine Soaps
What is special about them?
High glycerine cleansing bars that help clean the skin without over drying it.
What options are available?
- Neutral, for everyday gentleness
- Turmeric, for a fragrant cleanse
Who are they suitable for?
Suitable for most skin types. If you have sensitive skin, patch test before use.
Safeguard Antibacterial Spray
What does it do?
Designed for hygienic cleaning of frequently touched surfaces.
What size is available?
- 300ml
What scents are available?
- Lemon Citrus
- Mountain Fresh
How do I use it?
- Spray evenly onto the surface
- Allow the contact time stated on the label
- Wipe if required
- Always follow the safety directions on the pack
Safeguard Hygienic Shower and Bath
What is it?
A family size body wash range designed for a hygienic clean with skin friendly formulations.
What size is available?
- 1L
What variants are available?
- Daily Clean
- Hydrating
- Hydro Fresh
- Moisturising
- Sensitive
- Protect and Balance
How do I use it?
- Apply to wet skin or a sponge
- Lather well
- Rinse thoroughly
Nutriskin Moisturising Creams
What do they do?
All over body moisturisers designed for daily hydration.
What size is available?
- 400g
What options are available?
- Moisturising, for everyday use
- Intensive, for very dry skin
- Men, with a tailored profile
- Toddler and Baby, for young skin, use as directed on pack
How do I use them?
- Apply after bathing
- Massage into clean, dry skin
- Reapply as needed
Clarity Hair Care
What does Clarity Dry Shampoo do?
Refreshes hair between washes and helps absorb excess oil at the roots.
What size is available?
- 150ml
What options are available?
- Fresh Scent
- Fragrance Free
How do I use the dry shampoo?
- Shake well before use
- Spray onto roots from about 20cm away
- Wait a minute
- Massage into the roots
- Brush through
Flexi Hold or Strong Hold hair spray?
- Flexi Hold gives natural movement
- Strong Hold gives firmer control
How do I use the hair spray?
- Spray evenly from about 25cm to 30cm away
- Use in a well ventilated area
- Avoid spraying near the eyes
Hot and Icy
What is it used for?
A topical warming and cooling product for muscles and joints.
What formats are available?
- 150ml spray
- 100ml tube
How do I use it?
- Apply a thin layer to the affected area as directed on the pack
- Avoid eyes, broken skin, and sensitive areas
- Wash hands after use
EasyGlide Personal Lubricants
What is it?
A personal lubricant designed for comfort and easy clean up.
What size is available?
- 200ml
Is it water based?
EasyGlide is typically water based, but always check the product label to confirm the specific details.
Is it compatible with condoms?
Water based lubricants are generally condom compatible, but always check the pack instructions for the specific product.
How do I use it?
- Apply a small amount where needed
- Reapply as desired
- Always follow the directions on the pack
Luv that Sun Bronzing Mousse
What does it do?
A self tan mousse designed to give the skin a natural looking glow.
What options are available?
- Medium Tan, for a natural looking glow
- Dark Tan, for a deeper bronze finish
How do I use it?
- Exfoliate 24 hours before applying
- Moisturise dry areas such as elbows, knees, and ankles
- Apply with a tanning mitt in circular motions
- Allow to develop according to the label instructions
- Rinse as directed on the pack
Important product guidance
- Product details may vary by item, scent, and range
- Ingredients and allergens can vary between products
- Always read the product label before use
- Follow the directions on the pack
- Patch test first if you have sensitive skin
- Stop using the product if irritation occurs
Some products are dermatologically tested where stated on the product label or product page. Please check the specific product information for the exact claim.
Yes. We offer free shipping on orders of ยฃ50 or more.
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
Approved refunds will be issued to:
- Your original payment method, or
- Store credit, depending on your preference
After we process the refund, it may take 5 to 10 business days for the funds to appear in your account, depending on your bank or card provider.
Refund times depend on the payment provider and your bank. Once approved, refunds are usually processed back to the original payment method.
